Shipping policy

Free Standard Delivery on all orders over £400. 

Brands Direct Approved Couriers - Royal Mail, DPD, FedEx, DHL

Everything possible is done to achieve these delivery times, however, in busy periods there can sometimes be slight delays.

UK shipping services & estimated times


For orders below £200 we have the following Royal Mail delivery options available: 


Royal Mail Tracked 24 with Signature - £6.99 - £14* (1-2 working days)
Royal Mail Tracked 48 with Signature - £4.99 - £12* (2-3 working days) 

*Dependant on weight


If a delivery attempt is made by Royal Mail and nobody is home to sign for the item, the courier will attempt delivery the next working day. You will then need to arrange another delivery or collection from your local Royal Mail office through the online tracking link found on your dispatch confirmation email.



Returns/Refunds

For full details visit - Returns & Refunds 

 

Delivery

If Brands Direct is unable to fulfil part, or all of your order due to stock becoming unavailable we will refund your payment for those items. Brands Direct will not be obliged to offer any additional compensation in any form for disappointment suffered.

During periods of severe weather conditions (e.g. floods, gales, snow) or sale periods / busy periods (e.g. Christmas) deliveries may take a little longer than we’d hope. In these circumstances, we aim to keep our customers updated where we can and we will amend our delivery estimates accordingly. Where possible, we advise all our customers to plan their orders with plenty of time to avoid disappointment.

During Stock Takes there may be a slight delay in order processing but orders will still be delivered within advertised delivery times.

Once delivery has made to you, the products ordered will become your responsibility, except in relation to products that are damaged or faulty upon delivery, or have been delivered incorrectly, we will not accept any liability for their loss, damage or destruction after they have been delivered.

 

Undelivered Items

Please notify us if your order has not arrived within 7 days and we will investigate with our courier. Failure to do so, will prevent us from being able to process your non-delivery claim, and subsequently we will be unable to offer you a refund.

Please contact us either by calling 0330 900 2200 Monday to Friday, between 9am and 5pm or emailing info@brandsdirect.co.uk.

Unfortunately, no compensation will be given in the rare event of a non-delivery.