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Terms & Conditions

These are the Brands Direct terms and conditions for products purchased on our website, Please read these carefully before placing an order.

Once you place an order with Brands Direct, you agree to be bound by these Terms & Conditions.

By registering with Brands Direct you confirm that you are at least 16 years of age and all information and details provided are your correct, current and complete details. You agree that you will not use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party. If we suspect fraudulent account activity or behaviour we reserve the right to suspend, restrict or terminate your access to the Website at any time without notice.



For full delivery details please visit our Delivery Page.

For our full Returns Policy please visit our Returns & Refunds Policy Page.

Brands Direct does not sell any fakes or copies.

All prices listed in GBP(£) include VAT. Brands Direct does not operate a price-matching policy.

The price of a product shall be as stated on the website at the time you place your order, except in the case of obvious error. If we discover an error in the price of a product you have ordered and are unable to supply that item to you at that price we will either contact you to confirm your order at the correct price or cancel your order and ensure all funds are returned but will advise you of this.

We may not be able to accept your order if the product you ordered is out of stock or discontinued or if there is a problem with authorisation of the payment on your credit card. In any of these instances, our Customer Service team will contact you.

Brands Direct reserves the right to cancel or refuse orders at any time, restrict quantities of certain items.



Delivery is free on orders over £400.

If Brands Direct is unable to fulfil part, or all of your order due to stock becoming unavailable we will refund your payment for those items. Brands Direct will not be obliged to offer any additional compensation in any form for disappointment suffered.

During periods of severe weather conditions (e.g. floods, gales, snow) or sale periods / busy periods (e.g. Christmas) deliveries may take a little longer than we’d hope. In these circumstances, we aim to keep our customers updated where we can and we will amend our delivery estimates accordingly. Where possible, we advise all our customers to plan their orders with plenty of time to avoid disappointment.

During stock takes there may be a slight delay in order processing but orders will still be delivered within advertised delivery times.

Once delivery has made to you, the products ordered will become your responsibility, except in relation to products that are damaged or faulty upon delivery, or have been delivered incorrectly, we will not accept any liability for their loss, damage or destruction after they have been delivered.


Undelivered Items

Please notify us if your order has not arrived within 7 days and we will investigate with our approved couriers. Failure to do so, will prevent us from being able to process your non-delivery claim, and subsequently we will be unable to offer you a refund.

Please contact us either by calling 0330 900 2200 Monday to Friday, between 9am and 5pm or emailing

Unfortunately, no compensation will be given in the rare event of a non-delivery.



We accept payment by credit/debit cards: Visa Debit, Visa, Mastercard, Delta, Amex or by PayPal. Brands Direct will not be liable for charges or payment processing fees, should they apply, associated to your chosen method of payment.



Once your order has been accepted into our warehouse we are unable to make any changes but you may be able to cancel your order if you contact us via the customer service number below within 30 minutes of receiving your order confirmation. We are unable to guarantee any requests to cancel.

Customer Service number: 0330 900 2200 (Monday to Friday, between 9am and 5pm. )



If you decide to cancel the order once you have received it, please return the unused product to us in the same condition you received it, together with the original packaging following our Returns Procedure.

If you receive an item that is incorrect, you must notify us within 72 hours. We will replace the product or refund your payment, as appropriate.

For full information about how to return an item, view our returns page.


Refund Policy

You will be refunded in full via the original payment method. We will process the refund as soon as possible once the product has been received, but please allow up to 14 days from when we receive the product back from you.

Refunds will be processed via the original payment method, unless otherwise agreed by management.



Brands Direct do not store any credit or debit card details, all card payments are made through Shopify payments.

In accordance with the Data Protection Act 2018 we do not supply any of your details to a third party, unless you have given Brands Direct express permission to do so.



We have the right to revise and amend these Terms & Conditions from time to time without prior notice by changing them on the Website, provided that any such change will not affect any purchases you have made before the change is implemented.

If you experience problems with ordering from the Site or have any questions with regard to an order, please feel free to Contact Us.

If you wish to contact us please either email or call us on 0330 900 2200. Our working hours are Monday to Friday, 9am to 5pm, and our friendly Customer Services Team will be happy to assist you. Please note that whilst every effort is made to deal with all enquiries within 24 hours during the working week, we do operate an email system so all emails will be dealt with in the order received, and sometimes a response may take a little longer than 24 hours.

Any complaints should be made in writing either by post to Brands Direct, Unit B2 Axis Point, Hilltop Road, Heywood, OL10 2RQ or by emailing

Where possible we try to acknowledge complaints immediately but all complaints will be acknowledged within 7 working days. You will be informed of all progress.

These Terms and Conditions were last updated May 2018.