Returns & Refunds

We understand that sometimes you need to return or exchange an item so we try to make this process as painless as possible.

Please read our returns policy below and if you have any queries at all please contact info@brandsdirect.co.uk. 

 

Returning an item

If you've changed your mind and want to return your item(s), we ask that you complete the returns form (click here to download) and return the item in its original packaging with the security seal unbroken within 14 days to:

Brands Direct Returns, P1 Units 8&9, Heywood Distribution Park, Heywood, OL10 2TT

Unfortunately, we aren’t able to cover the cost of returning unwanted items at this time, so the postage cost of returning these items is the responsibility of the customer. 

Once the item has been received and inspected by our customer care team, you will be notified that your refund has been issued.

If you cancel your order before the items are shipped out a refund will be issued right away.

 

Exchanging an Item 

If you’d like to exchange an item, please complete the exchange form (click to download) and return the item in its original packaging with the security seal unbroken within 14 days to: 

Brands Direct Returns, P1 Units 8&9, Heywood Distribution Park, Heywood, OL10 2TT

Once the item(s) has/have been received and inspected by our customer care team, we will contact you if there is any discrepancy between item value. If the items are of the same value, we will dispatch your new item(s), if in stock.  

Unfortunately, we aren’t able to cover the cost of returning items for exchange at this time, so the postage cost of returning these items is the responsibility of the customer. 

 

Damaged or Faulty Goods  

In the unlikely event that you receive an item that is damaged or faulty, we can either offer a full refund or a replacement within 30 days of the customer receiving the order. At the discretion of our management, we may require photographic evidence of the damaged/faulty item. 

To return a damaged or faulty item is free of charge, please contact our customer service team on info@brandsdirect.co.uk and one of our team will create a returns shipping label for you, free of charge. 

Once the item has been received and inspected by our customer care team, you will be notified that either your refund has been issued or that a replacement has been sent out.